Global Technology Firm Reduced Costs by $166,032 In One Quarter.
Client Background
Our client lacked standard planning processes and leadership development. There were challenges relating to communication between senior management and executives, which lead to retention issues; the turnover average was less than two years. Additionally, our client experienced significant performance issues regarding project completion which affected sales and revenue requirements.
Our Solution
Perform an extensive, five-day assessment of a single pilot business unit (global customer service team) to understand their culture, strengths and weaknesses, and create a multi-faceted plan based on findings.
Results
Implementation showed a reduction in time required to plan and executeagainst baseline data by 70%, resulting in a cost savings of 88% per project.
2,592 labor hours saved over baseline for 18 projects, which equaled a cost saving of $166,032 or 13,593% per project over a three-month period.
Internal employee engagement survey increased from 3.2 to 3.7 in the first quarter, demonstrating a higher level of engagement and motivation.
Identified 1.88 million lost labor hours per month due to meeting inefficiencies and culture issues standard in the tech industry.
