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AVIATION SERVICE COMPANY

Major Airline Improved Leadership, Engagement, And Customer Satisfaction.

Client Background

This multi-billion dollar aviation services company contacted EXCELR8 to help improve leadership alignment, employee engagement, customer satisfaction, safety and culture with the goal of better financial performance.

Our Solution

After conducting an in-depth organizational assessment, EXCELR8 designed and executed a comprehensive 12-month leadership development program for the client and a major airline partner.

Results

EXCELR8's results transformed the lowest performing airport into a top-performer based on Gallup Q12 scores

Site mean improved by 10% year-over-year
Overall employee satisfaction improved 8% year-over-year
The program improved perceived recognition by employees by 31%

The airports directly impacted by the program improved dramatically while others(not involved) decreased by up to 23% in overall satisfaction.

The implementation and use of TPL’s employee engagement platform improvedretention and the ability to place less-engaged employees in better suited roles -all of which drove significant cost savings.

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